Shipping

All BRAVORA shipments are free, insured for 100% of the piece's value, and arrive in discreet packaging. Because an engagement ring deserves to arrive safely — and sometimes in secret.

On this page

1. Shipping zones and delivery times
2. Production lead time
3. Insured shipping
4. Discreet shipping for surprise proposals
5. Order tracking
6. Delivery and signature
7. What happens if my ring is lost?
8. Shipping outside the EU
9. Frequently asked questions

1. Shipping zones and delivery times

We ship throughout the European Union free of charge via FedEx. Once your ring is made and ready to ship, the delivery times are:

Zone	Delivery time	Cost
Mainland Spain	1–2 business days	Free
Balearic Islands	2–3 business days	Free
European Union	2–3 business days	Free
Canary Islands, Ceuta and Melilla	Please inquire	Please inquire *
Rest of the world	Please inquire	Please inquire *

* The Canary Islands, Ceuta, Melilla, and destinations outside the EU are handled on a case-by-case basis. Spanish VAT (21%) does not apply to these zones, but import duties, taxes, and customs fees may apply and are payable by the recipient. Write to us before placing your order and we will let you know the exact conditions for your destination.

2. Production lead time

We work 100% made-to-order. Every ring is handcrafted in our Barcelona atelier after we receive your design approval and payment.

If you have a specific date in mind — a proposal, an anniversary, a trip — let us know from the start. We will prioritize your order in the production schedule and keep you updated at every milestone in the process.

Catalog pieces

Pieces from our standard collection have the same production lead time, as they are also made to order in your size. If a piece is available in stock, we will let you know and shipping takes place within 1–3 business days.

3. Insured shipping

All BRAVORA shipments are insured for 100% of the piece's value throughout transit, from the moment it leaves our atelier until it reaches your hands.

The insurance covers loss, theft, and damage during transport. You do not need to purchase any additional shipping insurance — it is already included.

This insurance covers transit only. Once you receive your ring, we recommend taking out a separate jewelry insurance policy to cover loss, theft, or damage in your everyday life.

4. Discreet shipping for surprise proposals

We know that many of our customers are planning a marriage proposal. That's why all BRAVORA shipments are discreet by default:

• The outer package contains no logos or indication of its contents.
• No invoices or price documentation are included inside the package.
• The sender does not reveal the nature of the contents.

If you need to coordinate delivery for a specific date or at a particular time to avoid the other person being home, let us know and we will arrange it with you.

5. Order tracking

Once your ring is made and on its way, you will receive an email with your FedEx tracking number. With it you can check in real time where your package is and when it will arrive.

If you have any questions about the status of your shipment, write to us and we will update you directly.

6. Delivery and signature

All BRAVORA shipments require a signature from the recipient at the time of delivery. This is a security measure: as this is an insured jewelry shipment, FedEx will not leave the package without a signature.

An adult must be available at the delivery address to sign for the package. If no one is home on the first attempt, FedEx will contact you to arrange a new delivery time.

Delivery address

The shipment is sent to the address you provide during checkout. It must be a physical address (home or workplace). We do not ship to P.O. boxes.

If you need to change the delivery address after placing your order, please let us know as soon as possible. We can only guarantee the change if the shipment has not yet left our atelier.

7. What happens if my ring is lost?

If upon receiving the package you notice signs of tampering or external damage, note it on the FedEx delivery receipt before signing and contact us immediately.

8. Shipping outside the EU

We ship internationally outside the European Union upon request. Each destination has specific conditions that we manage individually.

What you need to know

• For destinations outside the EU, Spanish VAT of 21% does not apply. The price of your ring is adjusted accordingly.
• Each country applies its own import duties, taxes, and customs fees. These costs are the recipient's responsibility and are paid at the time of delivery or customs clearance.
• Shipping costs and insurance conditions may vary by destination.

If you are outside the EU and wish to place an order, write to us before purchasing. We will inform you of the VAT-free price, shipping costs for your zone, and an estimate of applicable duties in your country.

9. Frequently asked questions about shipping