Privacy policy

Last updated: 28 July 2026

BRAVORA Jewelry, S.L., with tax identification number CIF B26729574 and registered office at Calle Lepanto 270, bajos, 08013 Barcelona (Spain), operates this shop and this website, including the data, content, features, tools, products and services made available to you, the customer, in order to provide a curated shopping experience (the “Services”). BRAVORA Jewelry is powered by Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction through the Services, or when you otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail as regards the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and that you understand how your personal information is collected, used and disclosed, as set out in this Privacy Policy.

Personal information we collect or process

When we use the term "personal information", we mean any information that identifies you or that can reasonably be linked to you or to another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify you or reasonably be linked to you. We may collect or process the following categories of personal information — including inferences drawn from that information — depending on how you interact with the Services, where you reside and what applicable law permits or requires:

• Contact details including your name, address, billing address, delivery address, telephone number and email address.
• Financial information including credit card, debit card and financial account numbers, payment card information, financial account details, transaction details, method of payment, payment confirmation and other payment-related information.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, add to your basket, save to your wishlist or purchase, return, exchange or cancel, as well as your previous transactions.
• Communications with us including the information you provide to us in your communications with us, for example when submitting a customer service complaint.
• Device information including information about your device, browser or network connection, your IP address and other unique identifiers.
• Usage information including information relating to your interaction with the Services, such as how and when you use them or browse them.

Sources of personal information

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us or otherwise provide us with your personal information.
• Automatically through the Services including information from your device when you use our products or services or visit our websites, as well as through the use of cookies and similar technologies;
• From our service providers including when we engage them to enable certain technology or when they collect or process your personal information on our behalf;
• From our partners or other third parties.

How we use your personal information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

• Providing, personalising and improving the Services. We use your personal information to provide you with the Services, which includes performing our contract with you, processing your payments, fulfilling your orders, remembering your preferences and the items you are interested in, sending you notifications relating to your account, handling purchases, returns, exchanges or other transactions, creating, maintaining and administering your account, arranging delivery, facilitating returns and exchanges, allowing you to post reviews and providing you with a personalised shopping experience, such as recommending products related to your purchases. This may include using your personal information to personalise and improve the Services.
• Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending you commercial, advertising and promotional communications by email, text message or post, as well as showing you online advertisements for products or services within the Services themselves or on other websites, including on the basis of items you have previously purchased, added to your basket or other activity carried out on the Services.
• Security and fraud prevention. We use your personal information to authenticate your account, provide a secure shopping and checkout experience, detect, investigate or take action in respect of possible fraudulent, unlawful, dangerous or malicious activity, protect public safety and secure our services. If you choose to use the Services and register an account, you are responsible for keeping your login credentials confidential. We strongly recommend that you do not share your username, password or other information with anyone.
• Communicating with you. We use your personal information to provide you with customer service, respond to your requests, deliver our services effectively and maintain our business relationship with you.
• Legal reasons. We use your personal information to comply with applicable law or to respond to valid legal process, including requests from law enforcement bodies or governmental authorities, as well as to investigate or take part in civil discovery proceedings, potential or actual litigation or other adversarial legal proceedings, and to enforce or investigate potential breaches of our terms or policies.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, in accordance with this Privacy Policy. Such circumstances may include:

• With Shopify, suppliers and other third parties that provide services on our behalf (for example, IT management, payment processing, data analytics, customer service, cloud storage, order fulfilment and delivery).
• With business and marketing partners in order to provide marketing services and show you advertising. For example, we use Shopify to support personalised advertising through third-party services, based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have the right to instruct us not to share information about you for personalised advertising and marketing purposes based on your online activity across different merchants and websites. You may exercise your right to object to such uses by writing to us at hola@bravorajewelry.com
• Where you instruct or request us to do so, or otherwise consent to the disclosure of certain information to third parties, for example in order to deliver products to you, or through the use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction, such as a merger or insolvency proceedings, in order to comply with applicable legal obligations (including responding to subpoenas, search warrants or other similar requests), to enforce the relevant Terms of Service or policies, and to protect or defend the Services, our rights and the rights of our users or others.

Relationship with Shopify

The Services are hosted on Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. In order to provide and improve the Services, the information you submit to the Services will be transmitted to and shared with Shopify and with third parties that may be located in countries other than your own. In addition, to help protect, develop and improve our business, we use certain advanced Shopify features that incorporate data and information derived from your interactions with our shop, with other merchants and with the Shopify platform itself. In order to provide these advanced features, Shopify may use personal information collected about your interactions with our shop, with other merchants and with the Shopify platform itself. In these circumstances, Shopify is the controller of your personal information, including in responding to your requests to exercise your rights over the use of that information for those purposes. For more information about how Shopify uses your personal information and about the rights you may have, please see the Shopify Consumer Privacy Policy . Depending on where you reside, you may exercise certain rights in respect of your personal information through the Shopify privacy portal.

Third-party websites and links

The Services may include links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, we recommend that you review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of the information they contain. Information you provide in public or semi-public spaces — including information you share on third-party social media platforms — may also be visible to other users of the Services and to users of those third-party platforms, without any limitation on its use by us or by third parties. The inclusion of such links does not in itself imply any endorsement of the content of those platforms or of their owners or operators, unless expressly stated within the Services themselves.

Children's data

The Services are not intended to be used by children, and we do not knowingly collect personal information from children as defined by the applicable law in your jurisdiction. If you are the parent or legal guardian of a child who has provided us with their personal information, you may contact us using the details set out below to request its deletion. As at the effective date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" (as those terms are defined under applicable law) personal information of individuals under 16 years of age.

Security and retention of your information

Please note that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security". In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to send us sensitive or confidential information.

How long we retain your personal information depends on a number of factors, such as whether we need to maintain your account, provide you with the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your rights and choices

Depending on where you reside, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in some cases, we may decline your request where permitted by law.

• Right of access. You may have the right to request access to the personal information we hold about you.
• Right to erasure. You may have the right to request that we erase the personal information we hold about you.
• Right to rectification. You may have the right to request that we rectify inaccurate personal information we hold about you.
• Right to data portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and subject to certain exceptions.
• Managing communication preferences. We may send you promotional emails, and you may opt out of receiving them at any time by using the unsubscribe option included in our emails. If you opt out, we may still send you non-promotional emails, such as those relating to your account or to orders you have placed.

You may exercise any of these rights at the places indicated within the Services or by contacting us using the contact details provided below. For more information about how Shopify uses your personal information and about the rights you may have — including those relating to data processed by Shopify — you may visit the Shopify privacy portal.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required by applicable law. In accordance with applicable law, you may designate an authorised agent to submit requests on your behalf in order to exercise your rights. Before accepting a request submitted by an agent, we will require the agent to provide proof that you have authorised them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request within a reasonable period, as laid down by applicable law.

Complaints

If you have any complaint about how we process your personal information, please contact us using the contact details set out below. Depending on where you reside, you may have the right to appeal our decision by contacting us using the contact details set out below, or to lodge a complaint with your local data protection authority. For the EEA, you can find a list of the data protection supervisory authorities here. If you reside in Spain, the competent authority is the Agencia Española de Protección de Datos (Spanish Data Protection Agency) (AEPD), C/ Jorge Juan 6, 28001 Madrid, www.aepd.es.

International transfers

Please note that we may transfer, store and process your personal information outside the country in which you reside.

If we transfer your personal information outside the European Economic Area (EEA) or the United Kingdom, we will use recognised transfer mechanisms, such as the European Commission's standard contractual clauses (SCCs) or any equivalent contract issued by the competent United Kingdom authority, as applicable, unless the transfer is made to a country that has been recognised as providing an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal or regulatory reasons. We will post the updated version of this Privacy Policy on this website, update the "Last updated" date and give notice of the changes as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, you may call us at +34 694 27 23 28, send an email to hola@bravorajewelry.com or write to us at BRAVORA Jewelry, S.L. (CIF B26729574), Carrer de l'Orient 1, B, 08290 Cerdanyola del Vallès, Barcelona, Spain. For the purposes of applicable data protection laws, and unless otherwise explicitly stated, we are the data controller of your personal information.